FAQ's

RETURNS AND EXCHANGES

Return Policy: Make sure you love it!!!

Shrink-wrapped or sealed product that have been opened and/or removed from original packaging may not be returned.

If you're not satisfied with your purchase, a full refund for the original purchase price, including any applicable taxes, will be issued in-store for returns of new and unread/unopened merchandise made within 30 days of purchase with a store sales receipt AND the below qualifications: 
  • Returns or exchanges will not be permitted after 30 days or without receipt.

  • Eligible refunds will generally be made to your original form of tender. For purchases made with a credit card, debit card or mobile payment, the original form of payment must be present at the time of return to receive a refund. Store credit in the form of an electronic gift card will be issued if the original form of payment is not available.

  • For returns with a gift receipt, a store credit will be issued in the form of an electronic gift card for the purchase price within 30 days of purchase. 

  • Items purchased as part of a Buy X, Get Y Free offer are available for exchange only, unless all items purchased as part of the offer are returned, in which case such items are available for a refund (within 30 days). Exchanges of the items sold at no cost are available only for items of equal or lesser value then the original cost of such item.

Items That Cannot Be Returned

Shrink-wrapped or sealed product that has been opened and/or removed from original packaging may not be returned, unless it is defective, in which case it can be exchanged only for the same product.

If you want to return a book, do not break the seam. Broken seams will indicate the book has been used and therefore is not acceptable for return.

Magazines, newspapers, used books are not returnable or exchangeable.

Gift cards and shrink-wrapped items that have been opened, are not returnable.

Merchandise Refunds

Products must be in a new condition with all tags attached. If you have your receipt, we will refund your original method of payment. We cannot accept and merchandise that has been worn or used. We cannot accept any merchandise of discontinued vendors whose items are no longer in the store.

We cannot accept a return of merchandise that has been:

Worn/Washed
Damaged/Broken
Used/Smoky
Altered in any way
Returned without attached designer/vendor/creator tags and/or any accompanying materials that were originally included

Discontinued Designers/Vendors/Creators 

What if I haven't received my refund?

If you haven’t received a refund yet, first check your bank account.

Also consider contacting your credit card company, it may take some time before your refund is officially posted. There is often some processing time involved before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at vinylnpages@gmail.com

I have a problem with one of the products in your store

Contact the business/vendor of the item (s) in question if you have any questions about a particular product. Vinyl and Pages is not responsible for any issues regarding vendor products.